About meltum ONLINE STORE Membership (Free)
Membership registration (free) is required to shop at meltum ONLINE STORE.
There are no admission fees, annual fees, or other charges.

Registering in advance will save you the trouble of entering your address and other details when placing an order.
Please be sure to review the LEGAL and PRIVACY POLICY before registering.

Payment Methods

Credit Card (VISA / JCB / Master / AMEX / Diners)

Smartphone Payment
PayPay / Merpay

Buy Now, Pay Later (Paidy)
Bank Transfer / Bank Deposit / Convenience Store Payment
*For convenience store payments, a payment fee (up to 356 yen including tax) will apply

Other Payment Methods
Alipay / Alipay HK

About Cancellations After Placing an Order

We do not accept cancellations or changes to order details for customer convenience after an order has been completed.

Please note that we also cannot accept cancellations for the following reasons:

・Ordered by mistake
・Ordered the wrong size or color
・Changed your mind
・Forgot to use a coupon
・Request to combine with another order

Once an order is completed, shipping preparation, inventory allocation, and payment processing will begin.
Please be sure to check the product, size, color, quantity, and delivery information before confirming your order.

About Contacting Us

Please use the contact form below for all inquiries regarding orders, products, shipping, returns, etc.
Click here for the contact form

We do not accept inquiries by phone.
Please note that we cannot respond to inquiries by phone or short message (SMS).

About Shipping

【Regular Products】
・Orders placed by noon → Shipped the same day
・Orders placed after noon → Shipped the next business day

*Business Days: Mon–Fri (*Closed on weekends and holidays)
*Orders placed after noon on Friday will be shipped the following Monday

【Pre-Order Products】
Varies by product. Please check the product page.
For any questions, please contact us via the contact form.

*Notes on Ordering

If you place multiple orders (separate transactions), we cannot combine the shipments.
Each order will be shipped separately, so please keep this in mind when placing your order.

【Shipping Method】

Courier (Sagawa Express)
Delivery Time: Approximately 1–3 days
Tracking: Available
Track here

【Shipping Fees】

Flat rate nationwide: 880 yen
Okinawa, Hokkaido, and remote islands: 1,650 yen

Free shipping on purchases of 20,000 yen or more
*Okinawa, Hokkaido, and remote islands: 770 yen

*Additional shipping fees may apply to some areas

About Returns

Return Eligibility

We will only accept returns if you contact us within 7 days of receiving the product.
Please note that we do not accept returns for customer convenience (wrong size, different from expected, etc.).

Return Conditions

We will only accept returns in the following cases:

・Defective product
・Incorrect delivery

Returns will not be accepted in the following cases:

・Used product
・Missing tags or accessories
・More than 7 days have passed since delivery
・Stains, damage, or odors (including after washing)
・Damaged outer box (including attached shipping labels)
・Missing accessories (box, bag, warranty card, etc.)
・Product purchased from another website
・Sale item

About Exchanges: We will ship the replacement product after inspecting the returned item.

About Shipping Fees

We will cover the shipping costs in cases of defects or incorrect delivery.

About Refusal to Accept Delivery and Long-Term Absence

A cancellation fee will be charged for returns due to long-term absence or refusal to accept delivery.
*Cancellation Fee: 1,000 yen (shipping fee + packaging fee)