Operating hours: 10:00 AM - 6:00 PM (excluding weekends and public holidays)
Inquiries made outside business hours will be processed on the next business day.
Please check this page before making an inquiry.

After placing an order, we send an order confirmation email titled "[meltum] Order Details Confirmation."
If you do not receive the email, please check your spam folder, as it may have been redirected there.

Due to the specifications of our order management system, we cannot change payment methods after an order has been completed.
We appreciate your understanding.

With Paidy, you can pay for one month's worth of purchases all at once the following month.
Paper invoices are not issued.

• By 1 PM on the 1st of each month, the billing amount for the current month (for purchases made the previous month) will be finalized and reflected in MyPaidy and the app.
• Billing notifications will be sent via email and SMS between the 1st and 3rd of each month.

Please check the official Paidy website for details.

After placing an order, if you contact us via the inquiry form, we will issue a PDF receipt.
Please be sure to include the recipient's name in your request.
Please note that we do not issue receipts by mail.

[Regular items]
・Orders placed by noon: shipped same day
・Orders placed after noon: shipped next business day

*Business days are Monday to Friday (closed on weekends and public holidays).
*Orders placed after noon on Friday will be shipped on or after the following Monday.

Shipping times for pre-order items vary by product.
Please check the estimated shipping date on each product page.
If you have any questions, please contact us via the inquiry form.

Please contact us via the inquiry form with your new delivery address.
However, if the shipping preparation is already underway, we may not be able to accept the change.

*Please note that if the street address is incomplete, we will send a confirmation email and ship the item after confirmation.

Tracking information may not be immediately reflected after the shipping label is issued.
You will be able to track your package using Sagawa Express's parcel inquiry service from around 6:00 PM on the day you receive the shipping confirmation email.

Sagawa Express Parcel Inquiry Service

We do not offer free gift wrapping.
If you wish for gift wrapping, please purchase a GIFT KIT along with your item.

Please note that some items may be too large to be wrapped.
In such cases, we will contact you.

Except for defective products, we generally do not accept returns or exchanges due to customer convenience.
Please refer to our return policy for details.

Click here for our return policy

In the event of a cancellation due to long-term absence after shipping or refusal to receive the package, a cancellation fee will be charged.

※Cancellation fee: 1,000 yen (our shipping cost + packaging fee)