shopping guide
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About your order
~Flow from order to delivery ~
[1] Order
Orders are accepted 24 hours a day, 365 days a year
↓[2] Order confirmation email
After ordering, we will send an automatic delivery email from our store.
↓[3] Product shipment
We will ship within 2-3 business days from your order. (Japan Post)
*For details, please check the shipping information below.
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About payment method
・Credit card payment (VISA/JCB/Master/AMEX)
・Carrier billing (au/SoftBank)
*The docomo digital payment service ended on July 31st.
・Paidy
Account transfer Bank transfer Convenience store payment
・Other payment methods
Shop Pay
Apple Pay
Google Pay
Amazon Pay
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Regarding delivery
[Normal product] Ships within 1-2 business days
[Reserved product] Ships in about 2 weeks
*Please note that if you purchase reserved items and regular items together, we will ship them when all the items are ready.
*Because some products are manufactured overseas, it takes about 2 weeks from order to delivery.Thank you for your understanding.
【Shipping method】
◆ Home delivery (Japan Post Yu-Pack)
Delivery time - Around 1-3 days Delivery status - Trackable
https://trackings.post.japanpost.jp/services/srv/search/input
【For shipping charges】
◆Normal postage
Nationwide: 800 yen Okinawa/Hokkaido/remote islands: 1,500 yen[~Free shipping for purchases over 10,000 yen~]
Nationwide: 0 yen Okinawa/Hokkaido/remote islands: 700 yen*Additional shipping charges may apply to remote islands and some areas.
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Precautions when ordering
- Please note that depending on the timing, there is a risk that the order may be canceled due to the product being out of stock.
- Some items are imported. Since the inspection standards are different from those made in Japan, there may be slight stains or scratches even on new and unused items.
- The color of the product may differ slightly from the actual product depending on the screen of your smartphone.
- We cannot accept exchanges or returns due to customer preferences, such as image differences or size exchanges.
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Cancellation/return/exchange
If there is a defect in the delivered product, or if you receive a product that clearly differs from what you ordered, we will issue a refund. However, please note that we cannot accept refunds or exchanges in the following cases.
- If more than 3 days have passed since the product arrived
- In the case of customer-related reasons such as wrong order, wrong size, wrong image, etc.
- As some products are made to order, we do not accept cancellations due to customer convenience, regardless of "before or after shipment".
- Regarding the color change after purchase, we will arrange shipping immediately after ordering, so we do not accept it in principle.
*Reserved items are also prohibited as they are made to order.
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Refusal to receive and long-term absence
*Cancellation fee is 1,000 yen. (our shop postage burden + packing cost)