shopping guide
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About your order
~Flow from ordering to delivery ~
[1] Order
Orders accepted 24 hours a day, 365 days a year
↓[2] Order confirmation email
After placing your order, we will send you an automatic delivery email.
↓[3] Shipping of products
Your order will be shipped within 2-3 business days. (Japan Post)
*For details, please check the shipping information below.
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About payment methods
・Credit card payment (VISA/JCB/Master/AMEX/Diners)
・Smartphone payment
PayPay
LINE Pay
Rakuten Pay Melpay
・Pay later (Paidy)
Account transfer Bank transfer Convenience store payment *If paying at a convenience store, a separate payment fee will be charged (maximum 356 yen/time including tax)
・Other payment methods
AmazonPay
Alipay
Alipay HK
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Regarding delivery
[Standard product] Ships within 2-3 business days (excluding Saturdays, Sundays, and holidays)
[Reservation items] Varies depending on the product, so please write on the product page or contact us using the inquiry form.
*Please note that if you purchase a pre-order item and a regular item at the same time, the item will be shipped when all items are available.
【Shipping method】
◆Courier delivery (Japan Post Yu-Pack)
Delivery time - around 1-3 days Delivery status - Trackable
https://trackings.post.japanpost.jp/services/srv/search/input
【For shipping charges】
◆Regular shipping fee
Nationwide: 800 yen Okinawa, Hokkaido, remote islands: 1,500 yen[Free shipping for purchases over 15,000 yen]
Nationwide: 0 yen Okinawa, Hokkaido, remote islands: 700 yen*Additional shipping charges may apply to remote islands and some areas.
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Precautions when ordering
- Please note that depending on the timing, your order may be canceled due to the product being out of stock.
- Some items are imported. Since inspection standards are different from those made in Japan, even new and unused items may have slight stains or scratches.
- The color of the product may differ slightly from the actual product depending on your smartphone screen.
- We cannot accept exchanges or returns due to customer circumstances such as image differences or size exchanges.
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Regarding cancellations, returns, and exchanges
If there is a defect in the delivered product, or if you receive a product that clearly differs from what you ordered, we will issue a return or refund. However, please note that we cannot accept refunds or exchanges in the following cases.
- If more than 3 days have passed since the product arrived
- In the case of reasons due to customer convenience, such as incorrect order, wrong size, wrong image, etc.
- As some items are made to order, we do not accept cancellations due to customer reasons, regardless of whether before or after shipping.
- As a general rule, we do not accept requests to change the color after purchase, as we will arrange for shipping immediately after placing your order.
*We also decline reservations for pre-order items as they are manufactured to order.
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Regarding refusal of receipt/long-term absence
*Cancellation fee will be 1,000 yen. (Our shipping cost + packaging cost)