shopping guide

  • About your order

～Flow from order to delivery ～

[1] Order

Orders are accepted 24 hours a day, 365 days a year

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[2] Order confirmation email

After ordering, we will send an automatic delivery email from our store.

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[3] Product shipment

We will ship within 2-3 business days from your order. (Japan Post)

*For details, please check the shipping information below.

  • About payment method

・Credit card payment (VISA/JCB/Master/AMEX)

・Carrier billing (au/SoftBank)
*The docomo digital payment service ended on July 31st.

・Paidy
Account transfer Bank transfer Convenience store payment

・Other payment methods
Shop Pay
Apple Pay
Google Pay
Amazon Pay

  • Regarding delivery

[Normal product] Ships within 1-2 business days

[Reserved product] Ships in about 2 weeks

*Please note that if you purchase reserved items and regular items together, we will ship them when all the items are ready.

*Because some products are manufactured overseas, it takes about 2 weeks from order to delivery.Thank you for your understanding.

【Shipping method】

◆ Home delivery (Japan Post Yu-Pack)
Delivery time - Around 1-3 days Delivery status - Trackable


https://trackings.post.japanpost.jp/services/srv/search/input

【For shipping charges】

◆Normal postage

Nationwide: 800 yen Okinawa/Hokkaido/remote islands: 1,500 yen

[~Free shipping for purchases over 10,000 yen~]

Nationwide: 0 yen Okinawa/Hokkaido/remote islands: 700 yen

*Additional shipping charges may apply to remote islands and some areas.

  • Precautions when ordering

  1. Please note that depending on the timing, there is a risk that the order may be canceled due to the product being out of stock.
  2. Some items are imported. Since the inspection standards are different from those made in Japan, there may be slight stains or scratches even on new and unused items.
  3. The color of the product may differ slightly from the actual product depending on the screen of your smartphone.
  4. We cannot accept exchanges or returns due to customer preferences, such as image differences or size exchanges.

  • Cancellation/return/exchange

If there is a defect in the delivered product, or if you receive a product that clearly differs from what you ordered, we will issue a refund. However, please note that we cannot accept refunds or exchanges in the following cases.

  1. If more than 3 days have passed since the product arrived
  2. In the case of customer-related reasons such as wrong order, wrong size, wrong image, etc.
  3. As some products are made to order, we do not accept cancellations due to customer convenience, regardless of "before or after shipment".
  4. Regarding the color change after purchase, we will arrange shipping immediately after ordering, so we do not accept it in principle.
    *Reserved items are also prohibited as they are made to order.

  • Refusal to receive and long-term absence

Please note that we will charge a cancellation fee for long-term absence cancellations and refusal to receive after shipment.
*Cancellation fee is 1,000 yen. (our shop postage burden + packing cost)