About your order
～Flow from ordering to delivery ～
Orders accepted 24 hours a day, 365 days a year↓
 Order confirmation email
After placing your order, we will send you an automatic delivery email.↓
 Shipping of products
Your order will be shipped within 2-3 business days. (Japan Post)
*For details, please check the shipping information below.
About payment methods
・Credit card payment (VISA/JCB/Master/AMEX/Diners)
Rakuten Pay Melpay
・Pay later (Paidy)
Account transfer Bank transfer Convenience store payment *If paying at a convenience store, a separate payment fee will be charged (maximum 356 yen/time including tax)
・Other payment methods
[Standard product] Ships within 2-3 business days (excluding Saturdays, Sundays, and holidays)
[Reservation items] Varies depending on the product, so please write on the product page or contact us using the inquiry form.
*Please note that if you purchase a pre-order item and a regular item at the same time, the item will be shipped when all items are available.
◆Courier delivery (Japan Post Yu-Pack)
Delivery time - around 1-3 days Delivery status - Trackable
【For shipping charges】
◆Regular shipping feeNationwide: 800 yen Okinawa, Hokkaido, remote islands: 1,500 yen
[Free shipping for purchases over 15,000 yen]Nationwide: 0 yen Okinawa, Hokkaido, remote islands: 700 yen
*Additional shipping charges may apply to remote islands and some areas.
Precautions when ordering
- Please note that depending on the timing, your order may be canceled due to the product being out of stock.
- Some items are imported. Since inspection standards are different from those made in Japan, even new and unused items may have slight stains or scratches.
- The color of the product may differ slightly from the actual product depending on your smartphone screen.
- We cannot accept exchanges or returns due to customer circumstances such as image differences or size exchanges.
Regarding cancellations, returns, and exchanges
If there is a defect in the delivered product, or if you receive a product that clearly differs from what you ordered, we will issue a return or refund. However, please note that we cannot accept refunds or exchanges in the following cases.
- If more than 3 days have passed since the product arrived
- In the case of reasons due to customer convenience, such as incorrect order, wrong size, wrong image, etc.
- As some items are made to order, we do not accept cancellations due to customer reasons, regardless of whether before or after shipping.
- As a general rule, we do not accept requests to change the color after purchase, as we will arrange for shipping immediately after placing your order.
*We also decline reservations for pre-order items as they are manufactured to order.
Regarding refusal of receipt/long-term absence
*Cancellation fee will be 1,000 yen. (Our shipping cost + packaging cost)