shopping guide

• About your order

～Flow from ordering to delivery ～

[1] Order

Orders accepted 24 hours a day, 365 days a year

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[2] Order confirmation email

After placing your order, we will send you an automatic delivery email.

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[3] Shipping of products

Your order will be shipped within 2-3 business days. (Japan Post)

*For details, please check the shipping information below.

• About payment methods

・Credit card payment (VISA/JCB/Master/AMEX/Diners)

・Smartphone payment
PayPay
LINE Pay
Rakuten Pay Melpay

・Pay later (Paidy)
Account transfer Bank transfer Convenience store payment *If paying at a convenience store, a separate payment fee will be charged (maximum 356 yen/time including tax)

・Other payment methods
AmazonPay
Alipay
Alipay HK

• Regarding delivery

[Standard product] Ships within 2-3 business days (excluding Saturdays, Sundays, and holidays)

[Reservation items] Varies depending on the product, so please write on the product page or contact us using the inquiry form.

*Please note that if you purchase a pre-order item and a regular item at the same time, the item will be shipped when all items are available.

【Shipping method】

◆Courier delivery (Japan Post Yu-Pack)
Delivery time - around 1-3 days Delivery status - Trackable

https://trackings.post.japanpost.jp/services/srv/search/input

【For shipping charges】

◆Regular shipping fee

Nationwide: 800 yen Okinawa, Hokkaido, remote islands: 1,500 yen

[Free shipping for purchases over 15,000 yen]

Nationwide: 0 yen Okinawa, Hokkaido, remote islands: 700 yen

*Additional shipping charges may apply to remote islands and some areas.

• Precautions when ordering

1. Please note that depending on the timing, your order may be canceled due to the product being out of stock.
2. Some items are imported. Since inspection standards are different from those made in Japan, even new and unused items may have slight stains or scratches.
3. The color of the product may differ slightly from the actual product depending on your smartphone screen.
4. We cannot accept exchanges or returns due to customer circumstances such as image differences or size exchanges.

• Regarding cancellations, returns, and exchanges

If there is a defect in the delivered product, or if you receive a product that clearly differs from what you ordered, we will issue a return or refund. However, please note that we cannot accept refunds or exchanges in the following cases.

1. If more than 3 days have passed since the product arrived
2. In the case of reasons due to customer convenience, such as incorrect order, wrong size, wrong image, etc.
3. As some items are made to order, we do not accept cancellations due to customer reasons, regardless of whether before or after shipping.
   
4. As a general rule, we do not accept requests to change the color after purchase, as we will arrange for shipping immediately after placing your order.
   *We also decline reservations for pre-order items as they are manufactured to order.
   
   

• Regarding refusal of receipt/long-term absence

Please note that a cancellation fee will be charged for cancellations due to long-term absence after shipping or for refusal of receipt.
*Cancellation fee will be 1,000 yen. (Our shipping cost + packaging cost)